Help Center

Sign in or create an account, then click Book a Service from your dashboard. You'll walk through a quick assessment (pest type, severity, property details), pick a service plan, choose a time slot, and confirm your address. A licensed technician is dispatched to you — usually same-day or next-day.

We handle most common pests: ants, cockroaches, rodents, bed bugs, wasps/hornets, fleas, spiders, mosquitoes, and more. Termites require a specialist inspection — if termites are detected, you'll receive a detailed quote before any work begins.

Pricing is based on the type of pest, property size, severity, and service plan you select. You'll see the exact price before confirming — no hidden fees. For termite and specialty jobs, a technician inspects first and submits a quote for your approval before any charges apply.

For standard jobs, payment is collected at booking. For termite inspections and specialty services, payment is only collected after you approve the technician's quote. Payment is released to the technician only after the job is marked complete.

Yes — contact us at support@xtermd.com as soon as possible. Cancellations made more than 24 hours before the scheduled appointment are fully refunded. Cancellations within 24 hours may be subject to a fee. See our Terms of Service for details.

All technicians on Xtermd are licensed and use EPA-registered products. Your technician will provide specific re-entry and safety instructions after treatment. If you have pets, children, or health concerns, mention them when booking so the technician can advise accordingly.

Visit our Technicians page and click Apply Now. You'll complete a 4-step onboarding: personal info, license details, service area, and availability. Once approved by our team, you'll start receiving job offers in your area.

When a customer books in your service area, you'll receive a job offer with the pest type, location, and payout. You have a limited window to accept or decline. Accept and the job is yours — the customer's address is revealed and you're confirmed via email.

You earn 75% of each job's total price. Payment is released to your connected Stripe account within 2 business days of marking a job complete. You must have a Stripe account linked during onboarding to receive payouts.

You must hold a valid state pest control applicator license. Requirements vary by state — you'll enter your license number and expiration date during onboarding. Operating without a valid license is grounds for immediate removal from the platform.

Email support@xtermd.com with your job ID and a description of the issue. Our team reviews disputes within 2 business days. Payments in dispute are held until resolution.